Support
01Contact us
Fill this in and we will get back to you by e-mail. You will receive a confirmation with a reference number right away; the reply comes within one business day, Monday to Friday.
Prefer e-mail? General support, bugs, account access, feedback: support@getcuts.app. Privacy and data requests: privacy@getcuts.app. Legal, copyright and trademark: legal@getcuts.app.
Either way, it helps to include the platform and OS version you are on, the app version from Settings → About, what you expected to happen, and a screenshot or screen recording if the problem is visible on screen.
Cuts is made by KVLK Studio. Postal and company details are in the Terms of Service.
02Troubleshooting
Sign-in does not work. Make sure the device is online and signed in to the account you are using to sign in with (for Sign in with Apple, that is your Apple Account in system settings). Close the app fully, reopen it and try again. If the app was installed some time ago, update to the latest version first.
A screen keeps loading and never finishes. This is almost always a blocked permission or a dropped connection. Check that you are online, then close and reopen the app. If the screen needs the microphone, see the next item.
Recording does not start, or the recording screen stays empty. Cuts needs microphone access. On macOS: System Settings → Privacy and Security → Microphone → enable Cuts. On iOS: Settings → Cuts → Microphone. On the web: allow the microphone prompt in your browser, and check the camera and mic icon in the address bar if you dismissed it earlier. Reopen the recording screen after granting access.
Playback stalls or skips. Switch between Wi-Fi and mobile data to rule out the network, then restart the app. If one specific cut always fails, send us its link.
Still stuck? Write to support@getcuts.app with the details listed above and we will take it from there.
03Common questions
What is Cuts? A feed of short audio stories — two minutes or less — from voices around the world, on the topics you follow.
Where can I use it? Cuts runs on iPhone and iPad from the App Store, in your browser at cutsapp.net and on desktop (macOS, Windows, Linux). The Android app is on the way — join the waitlist and we will send your invite when it lands.
How do I record a cut? Tap the record button, speak for up to two minutes, and publish. Recordings are made in the app; nothing is published until you confirm.
What are stations? Continuous playback of cuts grouped by topic, so you can listen without picking each one.
Can I listen with the screen off? Yes — playback continues in the background.
Do transcripts come with every cut? Cuts are transcribed and the text follows the audio as it plays, so you can read along or catch a word you missed.
04Report content or a problem
Any cut, comment, profile or station can be reported directly in the app: open the ⋯ menu and choose Report, then pick the category that fits. Reports are reviewed promptly.
You can also report by e-mail to support@getcuts.app. For anything involving minors, see our Child Safety Standards — that page also lists our designated point of contact. For copyright or trademark complaints, write to legal@getcuts.app and include the work concerned and the URL of the cut.
05Account and data
Delete your account. You can do it yourself at any time, in the app: Settings → Security → Delete Account. Deletion is immediate and permanent — see Delete your account for exactly what gets removed.
What we store and why is set out in the Privacy Policy; the rules for using Cuts are in the Terms of Service. For access, correction or export requests, write to privacy@getcuts.app.